Making L'Hotel a Safe Haven
FAQs
GUEST SAFETY AND ROUTINES
Q. WHAT NEW CLEANING ROUTINES / RULES DOES CURIOUS HAVE NOW IN RELATION TO COVID-19?
At our hotels, hygiene and cleanliness are always prioritised. We emphasise the importance of good hand hygiene based on recommendations from local health authorities. A strict cleaning and sanitisation programme has been designed and implemented for each of our hotels. All staff have been trained on recommended new cleaning practices and measures have been implemented around the hotels to ensure guest safety.
Q. WHAT PRECAUTIONS SHOULD I BE AWARE OF WHILST STAYING AT A CURIOUS HOTEL?
Clear signage and sanitation stations have been located accordingly around our properties. These include entrances, lifts and all other public spaces. A 2-metre social distancing rule will apply whilst staying at all Curious hotels. All our team are required to wear PPE for your safety and theirs.
Q. IF I CHECKED IN AT MY HOTEL AND IT TURNS OUT THAT ANOTHER GUEST IS ILL FROM COVID-19 WHAT KIND OF HELP/SUPPORT CAN I EXPECT?
Here at curious our staff and guest’s health and wellbeing are of the upmost importance to us. Our staff are trained to handle different kinds of situations. All our hotels will be following strict social distancing rules as recommended by local health authorities. You can always ask a team member at the hotel where you are staying if you have questions.
Q. WHAT HAPPENS IF I BECOME UNWELL DUE TO COVID-19 DURING MY STAY?
Should you start showing symptoms of covid-19 during your stay you should follow local health authority’s advice and self-isolate. We will help you make arrangements thereafter.
FOOD AND BEVERAGE
Q. ARE YOUR RESTAURANTS AND BARS OPEN?
Yes they are, food will be served at L'Hotel from 07 September.
Q. HOW CAN I SEE WHAT IS AVAILABLE AND PLACE AN ORDER?
Our menus are all available on our app and you can place your order with a member of the team.
Q. ARE THERE ANY OTHER LOCAL RESTAURANT OR BARS OPEN?
Absolutely. There is also a local recommendation section within our hotel app.
CANCELLATIONS AND RE-BOOKING
Q. IF I RE-BOOK, CAN I CHANGE THE NUMBER OF ROOMS OR NIGHTS?
Yes, depending on availability you are more than welcome to increase the number of rooms or nights.
Q. IF I RE-BOOK AND THE SITUATION BECOMES WORSE, CAN I RE-BOOK AGAIN?
Yes, all new reservations are protected under our flexible travel policy with a 48 hour cancellation period.
Q. DO I REQUIRE TRAVEL INSURANCE?
We strongly recommend taking out travel insurance prior to booking, even for travel within the UK.
Q. DUE TO COVID-19 I WISH TO CANCEL MY HOTEL STAY, IS THAT POSSIBLE?
We are being entirely flexible on all new reservation made at Curious Hotels. No deposit or advanced payments are required during this time. Providing 48 hours notice has been given, cancellation is free of charge.
Q. WHAT IF I WANT TO CANCEL MY RESERVATION WITHIN 48 HOURS OF ARRIVAL DUE TO A GOVERNMENT ISSUED TRAVEL BAN?
For guests who need to cancel their reservation within 48 hours prior to their arrival due to government issued travel ban, please contact our team at the hotel directly.
Q. WHAT HAPPENS IF MY ORIGINAL BOOKING WAS ON A NON-REFUNDABLE RATE?
For all non-refundable rates made prior to 1st April 2020 we will be offering an extended 18-month redemption period for your future stay with us. If you are not able to redeem your stay within this period. We will issue you a full refund on expiration of this credit.
Q. WHAT HAPPENS IF THE HOTEL CLOSES?
If a hotel closes, all affected reservations will be refunded, including one within 48 hours prior to arrival.
